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Striker@MPL |  Ex - MPL Sports [Offical Kit Sponsor for Indian Cricket Team]

Customer and Vendor Focus:
• Delivering good Customer and Vendor experience by Improving call center efficiency (Customer Service & Seller support).
• Enhancing the contact option for Customers/Sellers by redefining the chatbot and IVR flow.
• Explaining the process and handling the second level of Customer or Vendor escalations.
• Deep drive into the Social Media escalations and analyzing the issue by doing necessary RCA
• Improving customer or vendor experience by means of increasing FCR percentage (Calls & Tickets)

Problem Solving & Data Analysis:
• Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems.
• Periodically check the process SOPs to enhance and betterment if any changes are required. 
• Conducting system audits and analyses, process improvement, and quality assurance programs.
• Finding out service gaps and escalating at the right time (Fresh desk tool, Admin Console)
• Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends
• Stakeholder management to ensure customer escalations are closed within TAT.

Process Improvement & Managing Processes:
• Order fulfillment: Created a dashboard to populate the order breaches with respective to the Estimated shipping date to ensure the orders are delivered to the customer within the defined Estimated date of delivery.
• Primarily working with Logistic, warehouse, category team, BI & tech team.
• Cost per unit and Cost per call reduction by improving the productivity and efficiency
• Shift Statistics, Skeleton preparing with forecasted data and roster handling
• Driving all Process SLAs (CPU, Ticket TAT, C-sat, FCR, SM Complaints, Quality and etc)

Base Partners

Peak XV Partners

CoinFund

Beenext

Sequoia Capital

VGames

MDI Ventures

RTP Global

Moore Ventures

Crown Capital

CMPL Ventures

Founders Circle Capital

Telstra Ventures

Alameda Research

Kotak Mahindra Bank

Venture Highway

Gentree

Play Ventures

Fenox Venture Capital

Sailhedge Capital

Gaingels

Accrete

MSA Novo

Legatum

Google Ventures

Almeda Ventures

Octahedron Capital

Major Plafrom

Toy Ventures

Moore Strategic Ventures

Kotak Investment Advisors

SIG Venture Capital

Brahminy Group

Carbon Group

Shalom Meckenzie

Kanush Chaudhary

GoVenture

Carbon

Moore Capital Management

Composite Capital Management

Pegasus Tech Ventures

Pennbrook Capital

CE Venture Capital

Crescent Enterprises

Ritesh Agarwal

Virat Kohli

Brand Capital

Cornerstone

Times Internet

Base Ventures

Gojek

Amrish Rau

Jitendra Gupta

Pavan Kumar Ongole

Haresh Chawla

Gaurav Munjal

Shubham Gupta

Mona Gandhi

AIRI Capital

Aroa Venture Partners

Luminaire Capital

RA MPL Holding

peercheque

About MPLMPL is currently one of the largest global esports and skill gaming platforms. MPL has over 70 games across categories, such as fantasy, quizzing, esports and casual games on its Android and iOS apps. Founded by Sai Srinivas and Shubh Malhotra in 2018, MPL has grown rapidly and is trusted by over 90 million users across India, Indonesia and the U.S. MPL also has multiple gaming studios and developer partners which publish games on its platform. MPL employs over 1,000 employees across offices in Bengaluru, Pune, New Delhi, Jakarta, Singapore and New York.To learn more about Mobile Premier League, please visit www.mpl.live.

An online platform offering e-sports and real money casino gaming activities

udaan is solving core trade problems faced by small and medium businesses, that are unique to India, through its unique India-fit low-cost business model by leveraging technology and bringing the benefits of eCommerce to them. It is a one-stop shop for all business requirements in the b2b space. 

Seller Support:
~Managing Email, Chat, Inbound, Outbound and Escalations.

RTO Disputes:
~Have managed a team of 35 associates to handle the RTO disputes.
~Involved in Hiring (entry & lateral levels).
~Setting up Process flow, flowcharts, Playbook & SOP. 
~Built quality function to audit the transactional interaction.
~Have been a crucial contributor to reducing the RTO disputes by 90X, by bringing in a lot of process changes, process re-engineering, eliminating the NVA process, conducting surprise audits, implementing new packing materials, introducing reverse pick-up for wrong product claims and Quality check in FM logistics hubs.
~Draw inferences through data analysis and fix the problems.

Lightspeed Venture Partners

DST Global

Prudential

Microsoft

Tencent

Altimeter Capital

Ishana Capital

Kora

Trifecta Capital

EvolutionX

Kaiser Permanente

Nomura

Arena Investors

Samena Capital

Lightspeed India

Tor Investment

BlackSoil

VBG Group

Walton Street India

Corsa Ventures

Innoven Capital

Moonstone Capital Partners

GGV Capital

Hillhouse

Citi Ventures

Footpathventures.com

ACORN

Fifth Avenue Private Equity

DST Global Solutions

A. Poletto & Associates

Leland Stanford Junior University

Chaitanya Adapa

Prashant Kumar

Ayush Prashant

Vignesh Ramakrishnan

Rahul Rathore

Ankit Agarwal

Siddhartha Reddy

Pradeep Yadav

Ankush Chugh

Puja Singh

Lokesh Rajpal

Vipin Tokas

Ganesh Murlidhar Pawar

Mayank Sharma

Pawan Kumar Pandey

Tarun Mangal

Shashwat Agarwal

Parthsarthi Gupta

Aniruddha Gangopadhyay

Sanjeev Mehta

Bhanu Pathak

Kamal Syal

Naveen Bysani

Dileep Vaka

Rajat Rastogi

Kartik Ukhalkar

Sahan Ray

SoftBank

Catamaran

Footpath Ventures

Ic Partners

Arcturus

Online B2B marketplace offering multi-category products. The product catalog includes food & beverages, home & kitchen appliances, utensils, toys & baby care products, hardware tools, sports equipment, electronics, clothing, fashion accessories, home furnishing products, medicines, and more. Its mobile app is available for Android and iOS users.

Online B2B marketplace offering multi-category products

Tata

British International Investment

Alibaba Group

Mirae Asset Venture Investments

Saama Capital

CDC Group

Matrix Partners India

Venkatram Krishnan

Anupam Mittal

Whiteboard Venture Partners

Eoin Barry Saadien

Lorina Consultants

Vinodkumar Surajbhan Bansal

Akshay Kothari

Ravi Garkipati

Kartik Reddy

Kevin Freitas

Shekar G Nair

Premanshu Singh

Snehal Yarnalkar

Janardhana Pokkalla

Nila Raja

Ramadikesan Srinivasan

Kunal Shah

Naman Sarawagi

Sivakumar Tangudu

Preeti Khurana

Rohit Parakh

Vishal Maheshwari

Vinod Shankar

Abhimanyu Rana

Anu Joshan

Rajeev Krishnan

Nitin Gupta

Chooyoung Cheong

Prithiv Ramadhyani

The Abraaj Group

Sands Capital

Helion Venture Partners

Sands Capital Ventures

Bessemer Venture Partners

Zodius

Ascent Capital

TR Capital

Srihari Kumar

Krishnan Ganesh

LionRock Capital

Praful Thachery

Afsal Salu

Reebu Varghese

Parth S Raja

GrowthStory

Z3Partners

Tech Emerge

BAce Capital

NuVentures

Panthera

BB Shareholders Trust

Online retailer offering multi-category grocery products. Its platform allows users to purchase products across various categories including fruits, vegetables, staples, baked products, snacks, beverages, personal care products, baby care products, and others. It also offers grocery products under its in-house brands. The mobile application is available on Android and iOS platforms.

Online retailer offering multi-category grocery products

New Enterprise Associates

IDFC

Motilal Oswal Private Equity

Pravin Jain

Surindar Pal Singh

Vikram Dulerai Sangavi

Sonoma Management Partners

Vistra ITCL

InTarvo provides services under two verticals - product services and project services. Project services include IT infrastructure management and security and automation. Infrastructure management helps in managing, automating and optimizing the operating systems, servers for better business service management.&nbsp;Security and automation services include installation, alignment, testing, commissioning and warranty support for fire alarm detection and surveillance systems. Product services take care of on call service, field (on site) maintenance, e-waste management and product repairs. The company is present in 200+ cities with 400+ centers and has more than 3500 employees. InTarvo also provides repair and refurbishment services for electronic products and has a 122,000 sq ft facility in Noida. &nbsp;The company has offices in India, Sri Lanka Bangladesh, Middle East and Singapore. Top clients include HP, IBM, Lenovo, Emerson, Shopper's Stop, Reliance, Ericsson, Honeywell and many more.

Contact center, field support, IT infra support, security, e-waste management

Customer Excellence || SSGB || Ex -MPL || Ex - Udaan & Bigbasket || E-Commerce Customer Service || B2B & B2C

Anthony Mathew S A